I bought my machine two months ago. Are used to to beat egg whites twice which worked very well. Then last week I tried once again with a batch of eight egg whites and nothing happened. I tried cleaning it and using another set of eggs and still the same. Then I beat the same with a hand mixer and it worked perfectly. Yesterday I tried beating full fat cream (video is after 8min) and the same thing happened as you see in the video it’s still liquid. I texted the problem to you via Instagram where I was told to send it in here. I don’t have the packaging anymore, but obviously there’s something wrong with the product.
looks like you are missing the gear wheel, because the whisks are supposed to spin as well, they don't in the video you sent.
Kugghjul till dubbelvisp - Ankarsrum Sweden
If you've got the gear wheel, please check out the assembly video on youtube.
(157) Montering - Ballongvispar - YouTube