Faulty product

I bought my machine two months ago. Are used to to beat egg whites twice which worked very well. Then last week I tried once again with a batch of eight egg whites and nothing happened. I tried cleaning it and using another set of eggs and still the same. Then I beat the same with a hand mixer and it worked perfectly. Yesterday I tried beating full fat cream (video is after 8min) and the same thing happened as you see in the video it’s still liquid. I texted the problem to you via Instagram where I was told to send it in here. I don’t have the packaging anymore, but obviously there’s something wrong with the product.
Norina Fellner


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